Customer service


About watches

What does Chronograph mean?

Chronograph provides the user with the ability to measure time in intervals. In this way, a stop watch, for example, is a chronograph.


What is a movement?

The movement is what drives the watch, and thus is the watch’s heart. Most watches just have a timer in the watch, but sometimes you see watches that are run by two different movements.


What does it mean when a watch is automatic?

Automatic watches are a type which is run by the arm and body movements. You should preferably walk with your watch on daily. If you for example, do not have your watch on for 72 hours, the watch will often stop working and you will have to win the watch back up. We always recommend to read a little more carefully in the manual for this type of watch, as there are special requirements in connection with the date change, which preferably should not be changed manually when the watch is on its own path to change the date, which often happens between the hours of 20:00 and 4:00. Automatic watches are environmentally friendly as they never replace the battery.


What does a kinetic watch mean?

Kinetic watches which for example is a Seiko trademark are run by the arm and body movements. There is a rechargeable 'battery' in the watch which is charged via the arm and body movements. Unlike automatic watches, the reserve battery life in this type of watch typically is 6 months.


What is the crown?

The crown is the part you can pull out on most watches for setting the time. Usually sitting on the right side of the watches, but several of the new brands are now starting to design watches with the crown on the left side to give a different look. Note that with the crown sometimes you just have to pull it out to level 1, 2 or 3, while in other cases, you have to twist the crown down and after that pull it out. Therefore, read the manual to avoid damaging the watch, because you know too much violence could destroy the crown.


What are the different types of glass?

There are several kinds of glass, but the most used one is undoubtedly mineral glass. Mineral glass is a very strong form of glass that stands almost everything. In addition to mineral glass, there is also hardlex glass, which is Seiko's own version of mineral glass, and sapphire glass and acrylic glass. Sapphire glass is the most scratch-resistant of all and is often used on the more expensive models. It is also the type of glass found in the very exclusive watches. Acrylic glass on the other hand is the weakest form and here the glass can easily be worn if you’re not careful. This type is found in some of those cheap Casio watches and generally inexpensive models. The glass will be plastered and become fine again but it is not covered by warranty.


What does water resistance mean?

There are many who believe that when a watch is water resistant to 10 ATM (100 meters) that one will be able to wear the watch for diving, but the fact is that there are some important guidelines that you should keep uo with. 3 ATM (30 meters) - the watch can be used in rainy weather conditions. ATM (50 meters) - the watch can be used in rainy weather conditions and bathtubs. 10 ATM (100 meters) - the watch can be used in rainy weather conditions as well as bathing and showering and swimming. 20 ATM (200 meters) or more - the watch can be used for rainy weather conditions as well as bath and shower, swimming and diving. We always recommend that you avoid letting your watch come in contact with water, as there may be dirt, lime and other things in the water that could cause the watch some discoloration and thus some damage of the watch’s lustrous design.


What is a resin strap?

A resin strap is a rubber strap which is made ​​a little tough. It is obviously comfortable on the arm, but it is not as soft as for example ordinary rubber straps or silicone straps.



About Watches365

Do you sell original watches?

Yes, all the watches you find on the website Watches365 are 100% official. It's the whole concept behind Watches365 and we always have a 100% guarantee of this.


Is Watches365 authorized dealer of watches?

Watches365 are authorized distributor of some of the labels and always try to work on getting more brands into the fold. You will see on each brand when we are an authorized dealer of the brand, as it will appear in the intro text we have on the brand.


Where is Watches365 based?

We are a young dynamic team, who operate from Roskilde in Denmark.


Can one rely on the delivery time?

Basically, you can always count on the delivery time we have inserted for each watch, but it is important to emphasize that this is an estimate. We tested the delivery time countless times to be sure that it can be met, so you should be able to count on the delivery time in 99% of cases.


Which shipping company do you use?

We use several different shipping companies, which depend on the model and brand, so your order can be delivered with Post Denmark, Fedex, DHL, UPS and DPD. You are always welcome to contact us in advance if you have any questions about this. Note that if you book 2 or more watches, these can be delivered in more than one package.




When in the order process is the money charged?

When ordering with us, we do not actually charge the money until an order is finally shipped. This is done according to the law.


Can I add a product to my order?

Basically, you can still change your order, but for security reasons, we cannot charge a higher amount than what you have accepted when ordering, so if you for example buy a watch for 1000 kr and then want to change to another watch that costs 1200 kr, we have no chance of charging more than 1000 kr and therefore you will be required to place a new order. At that point, contact our customer service. How to cancel an order? The easiest thing would be to send us an email with your order number, we'll do it as soon as possible and confirm this by email.


What payment options do I have?

At Watches365 you can pay with various credit cards including credit card, e-Visa-Visa, Visa Electron, MasterCard, Maestro, JCB and American Express. You can also make a bank transfer in advance. If you want that, please contact us in advance so that you can hear more about it. You also have the opportunity to pick up an item at the address and if you choose that solution, the amount can be paid in cash.


Where can I find the card number?

Card numbers can be found on the front of your credit card and often consist of 16 digits.


Where can I find the expiration date?

The expiry date is always at the front of the card and is often under the card number. It consists of a month and year, so for example it can be 09/02-2015. You should then simply type 02/15 in the field.


Where can I find the CVC number, also called check digits?

You will find the 3 digits on the back of the card next to your signature. It is the last three which you need to enter.



About Returns, Exchange and Warranty

How do I use my right of return?

At Watches365 you have a 90 day return policy that applies from the moment you receive the package from us. If you want to make use of your right to return the watch, it must be returned in the same condition as received. Please enclose two lines about this so we know what to do when the package is returned. The watch must be sent to our address, which you will find under "Contact". If you have sent an item to cancel or return, you will always get a mail when we receive the product. In the mail you get information about the next steps in dealing with your cancellation / claim.


Can I swap to another watch?

You can easily replace an ordered watch with another if the watch comes back in the same unused condition as shipped. Please contact us for further information, but in short you will normally have to send the watch back together with a copy of your order confirmation and thereby write what you want the watch exchanged for. The remainder of money in connection with the exchange will be able either to be returned to your account, or you are also to transfer to the balance on our company account. Please contact us by mail accordingly.


What to do in connection with a complaint

If you discover an error on the watch which is not covered by the applicable warranty, please contact us as soon as possible for more. Sometimes the problem can be remedied outside our service center, but otherwise our service center handles any complaints. Contact us for more.